By booking a service with Itzz Cleaned, you agree to these terms & conditions. If you do not accept them, please refrain from proceeding with booking our services.
Booking a service online does not automatically guarantee your selected date and time. After submitting your request, you will receive confirmation via email or phone.
Please provide at least 24 hours’ notice for cancellations or rescheduling to allow us time to assign jobs to our cleaners. If you fail to provide notice, your deposit will convert to a cancellation fee, and a new deposit will be required to rebook.
Clients may reschedule up to 4 times with 24 hours’ notice. Exceeding this limit will result in the forfeiture of your deposit.
Our service typically includes solo cleaners, but additional team members may be assigned depending on job size or complexity. We aim for consistency in personnel and provide thorough training to all team members.
All Itzz Cleaned employees undergo background checks and drug testing, ensuring a trusted team in your home.
Itzz Cleaned reserves the right to refuse or terminate service if:
To allow our team to focus on cleaning, please tidy up before arrival. This includes clearing floors, countertops, and tabletops. If you’d like us to handle these tasks, let us know in advance so we can adjust the cleaning fee.
Please provide convenient parking. If no free parking is available, any parking fees will be charged to your card. If parking is unavailable, the appointment will be canceled, and a $70 cancellation fee will apply.
We love pets, but for efficiency and safety, please confine them to a separate area during cleaning. If a pet causes any safety concern, our cleaners may leave, and a cancellation fee will apply.
Our prices are based on experience and estimates. If your home’s condition requires additional time, we will contact you before proceeding. If we cannot reach you, the cleaning will be skipped, and a cancellation fee will apply.
Itzz Cleaned reserves the right to adjust rates based on changes in service frequency, home size, number of occupants, or major renovations. You will be notified of any significant changes.
Payments are due on the service day by check, cash, credit card, PayPal, Zelle, or CashApp.
All sales are final, but if an issue arises, contact us within 24 hours, and we will work to resolve it promptly.
Recurring discounts apply after the first cleaning. Skipping a scheduled cleaning may impact frequency and rate.
Rates may be adjusted annually, with no more than an 8% increase. Any significant changes in your home (such as remodeling or additional occupants) may prompt a rate adjustment.
If our cleaning team cannot access your home, we will attempt to contact you. If no contact is made within 15 minutes, the cleaning will be skipped, and a $70 cancellation fee will apply. For convenience, please consider providing a key or access code.
Please disable any alarms or provide us with the code. If the code changes, notify us to prevent lockout charges.
If you prefer we use your vacuum, we are not responsible for any damages to the unit. If it is non-functional upon arrival, we will not be able to vacuum.
We provide all necessary cleaning equipment. If you prefer green products, please inform us in advance. If you require the use of your products, we are not liable for any damage caused by them.
Our cleaners take care in your home, and we are insured for any damages caused by our team. However, we are not responsible for:
Report any damage within 24 hours, and we will attempt to replace or repair the item.
Our cleaning windows are typically 8:00 am – 11:00 am and 11:00 am – 3:00 pm. While we try to accommodate specific times, we cannot guarantee arrival times. You will be notified if we are running late.
Itzz Cleaned does not operate on the following holidays:
If local schools close due to weather, Itzz Cleaned will also close for business.
Please provide a lockbox for key storage. If you choose to leave a key in an unsecured location, Itzz Cleaned is not liable for any damages or theft.
Clients agree not to solicit our cleaning staff for direct work. We invest heavily in training our team, and hiring our employees for private work is prohibited.